Description | Designing services is different from designing products. In contrast to products being discrete and tangible objects, services are co-produced by people and only provide value when they are actually used. Digital services represent a specific category of services and specifically leverage and integrate information technology in the service delivery process. The aim of this course is to introduce key concepts and theoretical foundations of digital service design. Furthermore, a management perspective looking at the entire service lifecycle, covering the organizational and team level as well as state-of-the-art digital service design processes (e.g. agile, lean, continuous delivery) is provided. Finally, an introduction of important digital service design practices and tools supporting user research, conceptualization & prototyping as well as evaluation is given. The lecture is complemented with a Digital Service Design challenge, where students leverage practices and tools from the lecture to suggest improvements for an existing digital service. The challenge is carried out in cooperation with practice partners (e.g. Commerzbank). |
Content of teaching |
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Aim | The students
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Digital Service Design
type: | Vorlesung (V) | ||
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semester: | WS 16/17 | ||
time: | 2016-10-17 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2016-10-24 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2016-10-31 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2016-11-07 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2016-11-14 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2016-11-21 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2016-11-28 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2016-12-05 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2016-12-12 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2016-12-19 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2017-01-09 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2017-01-16 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2017-01-23 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2017-01-30 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) 2017-02-06 11:30 - 13:00 wöchentlich 05.20 1C-04 05.20 Kaiserstraße 89-93 (Allianz-Gebäude) |
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sws: | 2 | ||
lv-no.: | <a target="lvn" href="https://campus.studium.kit.edu/events/pRlaDI1KU0ekk2wMhwTFcQ">2540420</a> | ||